FREQUENTLY ASKED QUESTIONS
Yes and no. While we do take on custom orders it largely depends on the individual order. We can't guarantee that we will take on your request, but please get in touch and we will see what we can do.
Please bear in mind that we are limited on size and during summer months it is less easy for us to take on custom orders due to our busy schedules it is better to get in touch in the Winter months.
If you are wanting something that we already make but with slight adjustments, eg. colour change, that is no problem.
Please get in touch with us via our contact page or call us, or add a note for us when you place your order.
Unfortunately we can't usually repair glass items that we didn't make. There are many different types of glass and often we would cause more damage if we don't know the type of glass we are dealing with or have the neccessary equipment.
We can of course offer repairs or replacements for anything that we have made in our studio.
We always to get orders the same day or when our small Post Office is next open.
It is best to order as early as possible to avoid disappointment.
We will do our very best to get orders into the post as soon as possible and inform you if there is any delay.
Some orders are taking longer than normal due to ongoing postal strikes.
We apologise for any inconvenience.
We work with borosilicate glass on a blow torch, this is often called Lampwork. We use glass rods and tubes to create our pieces; figurines, jewellery, small ornaments, decorations and vases etc.
We don't do what is known as Furnace work, which is glassblowing on a much larger scale, as you may have seen on T.V.
Yes, it would be best to. We are a small studio and shop, so to give you the best experience we can organise ourselves so that we can give you our full attention. Give us a ring on 01320 345269 or email us and we will sort out a time and date that would suit you.
There is no charge for glass blowing demonstrations as we are usually at work all day.