Question 1

What are your opening hours?

Accepted Answer

Our hours vary seasonally but are usually as follows: 
 
Spring/Autumn (March, April, May, September, October): 10am - 6pm
 
Summer (June, July, August): 10am - 8pm
 
Winter (November, December, February): 10am - 5pm
 
Please note we are closed in January, any queries please contact us through email.

Question 2

Do you offer glassblowing courses?

Accepted Answer

Unfortunately not, but we hope to be able to in the future.
 
We do work on glass in the studio and shop most of the day when we are open, so feel free to come and watch us at work. We will do our best to demonstrate and answer any questions you might have.

Question 3

Do you do glassblowing demonstrations?

Accepted Answer

Yes, we are a working studio so usually someone will be working on the torch. If not or if only one of us is in, just ask and we will do our best to show you what we do. We apologise if the shop is very busy and we have to serve customers. your patience is appreciated.

Question 4

Do I have to book to see glassblowing demonstrations?

Accepted Answer

No, no booking required. We are a working studio so we are often working on the torch throughout the day. If not for any reason, (eg. if we are serving customers or otherwise busy), just ask and we will do our best to demonstrate what we do.

Question 5

Do you do custom orders?

Accepted Answer

Yes and no. While we do take on custom orders it largely depends on the individual order. We can't guarantee that we will take on your request, but please get in touch and we will see what we can do.
Please bear in mind that we are limited on size and during summer months it is less easy for us to take on custom orders due to our busy schedules it is better to get in touch in the Winter months.
If you are wanting something that we already make but with slight adjustments, eg. colour change, that is no problem.
Please get in touch with us via our contact page or call us, or add a note for us when you place your order.

Question 6

Can you do glass repairs?

Accepted Answer

Unfortunately we can't usually repair glass items that we didn't make. There are many different types of glass and often we would cause more damage if we don't know the type of glass we are dealing with or have the neccessary equipment.
We can of course offer repairs or replacements for anything that we have made in our studio.

Question 7

Delivery times

Accepted Answer

We always to get orders the same day or when our small Post Office is next open.
It is best to order as early as possible to avoid disappointment. 
We will do our very best to get orders into the post as soon as possible and inform you if there is any delay.
Some orders are taking longer than normal due to ongoing postal strikes.
We apologise for any inconvenience.

Question 8

Can I order something from the shop that I don't see on the website?

Accepted Answer

Yes. We offer most of our own made products through the website but for anything else we sell in store, please get in touch via email, or call us in opening hours and let us know what you are looking for. We will do our best to help if we have it in stock.

Question 9

What sort of glassblowing do you do?

Accepted Answer

We work with borosilicate glass on a blow torch, this is often called Lampwork. We use glass rods and tubes to create our pieces; figurines, jewellery, small ornaments, decorations and vases etc.
We don't do what is known as Furnace work, which is glassblowing on a much larger scale, as you may have seen on T.V.

Question 10

Is it best to book ahead to see a demonstration if we are a large group or school party?

Accepted Answer

Yes, it would be best to. We are a small studio and shop, so to give you the best experience we can organise ourselves so that we can give you our full attention. Give us a ring on 01320 345269 or email us and we will sort out a time and date that would suit you.
There is no charge for glass blowing demonstrations as we are usually at work all day.

Question 11

Can you work with cremation ashes in glass?

Accepted Answer

Yes, we do work to create objects with ashes. Have a look at our Memorial Glass page. Get in touch if you would like more information.

ICEBERG GLASS
LOCH NESS

FREQUENTLY ASKED QUESTIONS

What are your opening hours?

Do you offer glassblowing courses?

Do you do glassblowing demonstrations?

Do I have to book to see glassblowing demonstrations?

Do you do custom orders?

Can you do glass repairs?

Delivery times

Can I order something from the shop that I don't see on the website?

What sort of glassblowing do you do?

Is it best to book ahead to see a demonstration if we are a large group or school party?

Can you work with cremation ashes in glass?