TERMS & CONDITIONS OF SALE:

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By placing an order with us you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

 

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays for which we will not be responsible. Please refer to the Delivery & Returns page for further information. 

 

Iceberg Glass Ltd retains the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

 

CONTRACT:

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When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

 

PRICING AND AVAILABILITY:

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Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. All prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

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CUSTOMS & DUTIES:

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You (the customer) is liable for any customs and duties costs incurred when receiving your order. Iceberg Glass Ltd will not pay them and if they are not paid your order will be returned to us.

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COLOUR, SHADE AND SIZE:

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As all our products are handmade and unique, Iceberg Glass Ltd reserve the right to make slight amendments to products on the website including differences in colour, shade and size. Once in receipt of goods the customer can return if not satisfied with the variations from website to actual article. The Customer's statutory rights will not be affected.

 

PRIVACY POLICY:

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Our privacy policy tells you how we will use your personal information and details of this can be found on our Privacy Policy below. By using this Website, you consent to using your personal data for the purpose of dispatching goods and related matters as described and warrant that all data provided by you is accurate.

 

COPYRIGHT:

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All items displayed on the Iceberg Glass Ltd website are the copyright of Iceberg Glass Ltd. The designs are owned by Iceberg Glass Ltd and direct plagiarism will result in legal action.

 

CHANGES TO WEBSITE:

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Iceberg Glass Ltd reserve the right at any time and without notice to amend, remove or vary any page of this Website.

 

RETURNS POLICY:

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Iceberg Glass jewellery and other items come with a 14 day money back guarantee.

 

If there is any reason that you are not totally happy with your purchase, just return it to us within the 14 days for a full refund or exchange. This does not affect your statutory rights. Please ensure you complete any returns form that is sent when requested.

 

It is advisable to send the item by Recorded delivery for your own records. Once the item is received at Iceberg Glass we will e-mail within 3 working days of receipt.

 

If the item is unsuitable for refund, delivery charges for return of item will not be reimbursed. If the item is faulty, then delivery charges will be reimbursed along with refund or exchange.

 

Unfortunately, for hygiene reasons, we cannot refund or replace earrings unless they are faulty.

 

Please send items back to: Iceberg Glass Ltd, Main Road, Fort Augustus, Invernesshire, PH32 4BD

 

Company Name and Registered address

Iceberg Glass Ltd Head office address is:

 

Iceberg Glass Ltd,

Main Road, Fort Augustus, Invernesshire, PH32 4BD

 

Iceberg Glass Ltd Company Registered number is: SC587855

Contact Telephone number: +44 (0)1320 345269

E-mail address: info@icebergglass.com or design@icebergglass.com

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LIMITATION OF LIABILITY:

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To the maximum extent permitted by applicable law, in no event shall Iceberg Glass Ltd, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service. 

To the maximum extent permitted by applicable law, Iceberg Glass Ltd. assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorised access to or use of our secure servers and/or any and all personal information stored therein.

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RIGHT TO CHANGE AND MODIFY TERMS:

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We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

 

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