If for any reason you are not completely satisfied with your order, you can return it to us for a full refund or an exchange within 14 days, providing the goods are returned unused or unworn (if jewellery) and in their original packaging. 

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(During the Covid-19 pandemic, please understand we will do our best to achieve this but please accept there may be some delay through no fault of our own).

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Unfortunately for hygiene reasons we cannot exchange or refund earrings unless they are faulty. 

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This does not affect your statutory rights.

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It is advisable to send the item by Recorded Delivery for your own records. Once the item is received at Iceberg Glass Ltd we will e-mail within 3 working days of receipt.

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If item is unsuitable, delivery charges for return of item will not be reimbursed. If item is faulty, then delivery charges will be reimbursed along with refund or exchange.

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Please send items back to: Iceberg Glass Ltd. Main Road, For Augustus, Invernesshire. PH32 4BD

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If you have any queries regarding delivery and returns, please contact us at info@icebergglass.com or design@icebergglass.com. Or by telephone on +44 (0)1320 366651

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