Processing time:

 

We aim to process all orders within 3 working days.

Due to all our goods being hand made this is not always possible.

We will inform customers if there is any unusual delay.

 

Pricing:

Orders within the U.K. (under 2kg):

 

Royal Mail Tracked 48 - £3.50 flat rate.

Royal Mail Tracked 24 - £4.50 flat rate.

Please choose delivery options at checkout.

We offer free UK delivery on orders over £100.

 

Orders outside the U.K (under 2kg):

 

Royal Mail International Tracked:  £10 to £14 depending on region.

£1 extra for an extra item.

 

For larger orders, please get in touch and we will calculate shipping costs.

 

Customs and import taxes.

 

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

We gladly accept exchanges and cancellations

Contact us within: 3 days of delivery

Ship items back within: 14 days of delivery

Request a cancellation within: 3 hours of purchase

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

We accept returns and refunds

If for any reason you are not completely satisfied with your order, you can return it to us for a full refund or exchange.

Please contact us as soon as possible and see our Returns and Refunds policy.

Please be aware that all our products are hand made and unique. There may some slight variation in size or colour from the product picture and description. 

We make every effort to give you a good representation of all our products, but due to the nature of our craft and the qualities of the glass we cannot always guarantee an exact match.