Returns and Refunds
RETURNS AND REFUNDS
If for any reason you are not completely satisfied with your order, you can return it to us for a full refund or an exchange within 14 days, providing the goods are returned unused or unworn (if jewellery) and in their original packaging.
(During the Covid-19 pandemic, please understand we will do our best to achieve this but please accept there may be some delay through no fault of our own).
Unfortunately for hygiene reasons we cannot exchange or refund earrings unless they are faulty.
This does not affect your statutory rights.
It is advisable to send the item by Recorded Delivery for your own records. Once item is received at Iceberg Glass Ltd and we will e-mail within 3 working days of receipt.
If item is unsuitable, delivery charges for return of item will not be reimbursed. If item is faulty, then delivery charges will be reimbursed along with refund or exchange.
Please send items back to: Iceberg Glass Ltd. Main Road, For Augustus, Invernesshire. PH32 4BD
If you have any queries regarding delivery and returns, please contact us at email@example.com or firstname.lastname@example.org. Or by telephone on +44 (0)1320 366651
All our products are hand made and unique so there may occasionally be some minor difference in colour, shape and size.